Fast Access Pack

Instantly engage visitors both reactively by answering questions, and proactively promoting offers.

Research proves that adding social media components to your business, such as live chat, will help you capture prospects and because of the initial interaction, they will be easier to convert.  Forrester, a research-based consulting company, did a study on the benefits of adopting a live chat strategy and concluded that Chat assisted application completion rates are 138% higher than self service.  This means you are much more likely to generate a quality lead and get them to complete a sign up form when allowing the prospect the option to instantly chat with you.

Adding multiple options of service and contact can really add to your credibility as a Real Estate Agent.  You will likely find there are certain groups that prefer to make contact in certain ways.  For example, first time home buyers, likely a younger, more tech savvy crowd, will prefer to make contact through chat as oppose to a phone call.  But, say a person facing foreclosure and interested in obtaining information about a short sale will want the confidentiality of a phone call.

With this being said, we understand you are busy, and not always at your computer.  As a result we have created 3 features that will put a prospect in direct contact with you instantly no matter where you are, a click to call link, a mobile chat feature as part of your live chat strategy which allows you to chat directly from your phone, and a call tracking phone number that captures the prospect’s contact information when they call you.

InstaCallMe

This interactive feature will allow your prospects to establish a phone call with you directly from your site, with just one click, the moment they need to speak with you.

• Contact number can be updated through the command centre
• Unlimited lead calls from Canada and United States
• Can establish contact through PC phone, telephone, cell phone
• Can engage in multiple chat sessions simultaneously

Live Website Chat

A large chunk of your prospects would prefer to ask questions, or establish contact through a live chat feature on your site.  So, accommodating that group means more quality leads for you.  With the ability to chat from your mobile phone, you’ll have no excuse to miss a prospect’s inquiry and reply back instantly.

• The instant chat link will be placed on your site and will allow prospects to initiate a chat with you instantly if you are online and available to chat.
• When initiating a chat, your prospect will be asked to provide their name, phone number and email address to receive a transcript of the conversation.  You will also be emailed a transcript.

• When you are logged into the chat program, you will be able to see if a prospect is on your site, and how long they have been browsing it for. 
• You can initiate a chat with a Prospect you notice perusing your site.
• Initiate a chat with an automatic chat request pop up.
• Initiate additional chat sessions as more visitors arrive.

• You never have to miss an opportunity to capture a quality lead when you stay online using your mobile phone.
• By downloading a short application onto your iphone, android phone or Blackberry(in beta), you can receive chat requests from your site and chat directly from your phone.
• You will be alerted when a prospect initiates a chat.

•  If you are offline, the prospect will be able to leave you a message. 
• Prospect will also be asked to leave their email address and phone number so you can get back to them.
• Chat accounts dormant for more than 2 months will be deactivated.  Reactivation can take up to 72 hours after request submitted.

Call Tracking

A call tracking phone number will be placed on your site, and will be forwarded to your phone number.   Calls made to that number will be tracked, so you’ll know exactly where a lead came from and instantly capture their contact information for follow-up.

• You can get a toll free or local number
• We will provide you with 1 phone number.  Additional numbers are $2.00 per number.
• Local numbers need an index number. ie. If you choose the area code 240, the forwarding number must also be of the area code 240.
• You can contact us to change the forwarding number.
• You can access call summary reports upon request.
• You will be able to measure customer phone response.
• You can capture qualified leads, including phone number and contact information for every caller (additional contact information is not available if calling from a mobile phone or number is blocked).
• We charge no fees for number portability.
• If for any reason your number becomes inactive, your number goes into a 'deleted pool' for 90 days. Any time during that 90 days you are able to get the number back.
• There is a 100 min limit on your calls per month.  If you have multiple numbers, the 100 min will be shared by all the numbers.  Additional minuets are $0.10 per min.